General Standard Terms and Conditions

§ 1 General

ZAZAJO Kid’s clothing Managing Director Christine Perraut, phone: +49 681 685 72 57, info@zazajo.com
(hereinafter called "zazajo.com" or "we") runs an online shop under the internet address www.zazajo.com (hereinafter called "website").
All orders placed by you via the website and our deliveries and services are exclusively subject to the following general terms and conditions, in the version that is valid at the time of the order. We do not accept conflicting terms and conditions of the customer unless we have agreed to their validity in writing.

§ 2 Right to return

You may return merchandise that you have received without indicating any reasons within two weeks by sending the merchandise back. The time limit starts running one day after the day on which you have received the merchandise and instructions about the right to return enclosed separately in writing. Only in cases of merchandise cannot be shipped you may exercise your right to return through a written request (e.g. by letter or email). Returns will be accepted for consideration only when we receive them in the given time limit which means that you must ship it out on time. Return shipments will be at your cost and risk. You need to address the return shipment or the request to ZAZAJO, Kaiserstrasse 236, 66133 Saarbrücken, Managing Directors Christine Perraut, Tel +496816857257 return@zazajo.com.

$ 3 Consequences of Return

In case that the merchandise has deteriorated, a compensation regarding the value may be claimed. This does not apply in case where the deterioration of the merchandise exclusively results from its inspection as it would have been possible for you in a shop. You also can avoid the obligation to compensate the value by not using the merchandise as if you owned it and by refraining from acts that might affect its value.
The costs of your order will be charged to your credit card or bank account. In case of a return, your relevant card or bank account will be credited. However, any losses that are caused by currency fluctuations will not be refunded.

If you have any queries considering your return rights, please contact our customer care team:
email: support@zazajo.com
phone: +49 6816857257

§ 4 Important Notes

1. The articles offered on zazajo.com are presented as digital photographs depicting the existing merchandise. Slight differences between the photographs and reality do not constitute a defect of the ordered merchandise.
2. Please note that the articles presented on zazajo.com may no longer be available at the time of the customer’s visit to our site, and the respective prices might have changed. All prices are listed in Euro incl. VAT and excluding shipping costs.
3. zazajo.com is entitled to perform partial deliveries.
4. Gift certificates are valid for three years from the date of purchase and cannot be returned.

§ 5 Conclusion of Contract

1. A contract between you and zazajo.com shall come into effect upon shipment of the merchandise that has been ordered by you. By submitting the ordering form provided on our website, you make a binding offer to us to conclude the contract. Your order has been placed once you have entered all the information that is required for the ordering process, and subsequently sent us the ordering form by clicking “submit order”.
2. zazajo.com shall be entitled to reject an order placed by you without stating any reasons. This shall apply particularly in those cases, where there are well-founded suspicions that the ordered articles are to be sold to third parties on a commercial basis.

§ 6 Saving of Contract

We save your ordering data. If you wish to receive a hard copy of your order, you have the ability to print out the "order confirmation". The order confirmation will appear on your screen once you have submitted your order by clicking "submit order" and once your credit card data have been successfully checked. Furthermore, you will receive the order confirmation with all given data by email which may be printed out as well.

§ 7 Delivery and Shipment

1. Worldwide shipping is exclusively provided via DHL - The shipment costs are determined by the method weight and destination, please use the tool we provide in the shopping cart to estimate your particular shipping cost. Please place first minimum one article in your cart to be able to reach this tool. you can find it here
2. The merchandise will be ready for shipment one day after your order was placed at the latest. Upon dispatch, your parcel will arrive in one to eight days, depending on the shipping method and the destination, unless it was agreed otherwise.
3. Shipment to non-EU countries
   The delivery period for countries that impose customs duty is two to eight working days. Product prices are shown exclusive of VAT and customs duties; this also applies for German VAT. Please note that turnover tax on imports, customs duties as well as handling costs will be invoiced separately by DHL for each individual country
   .
   For details regarding taxes and duties in your country, please contact our customer care team at support@zazajo.com. Please note that you will have to bear any possible foreign bank charges.

Customs duties, sales tax on imports as well as DHL handling costs will not be refunded in case of a return.

§ 8 Shipping Costs

In case of partial deliveries, shipping costs will be charged only once.

§ 9 Payment and Delays in Payment

1. We dont collect directly the informations of your credit Card but use the high secure payment services of MONEYBOOKER
   
2. You may pay for your order at zazajo.com by credit card (Credit Card / Visa, Mastercard, AMEX, JCB, Diners Carte bleue, CartaSi, Nordea Solo, IDeal, POLi) stated in the English version that is already online, wire transfer or by redeeming a gift certificate.
3. Payment with the following credit cards are accepted
   
   
4. Payment by wire transfer
5. Payment with PAYPAL where you can also in a secure environment use your credit card
   
6. Payment by gift certificates

In commercial business the buyer’s right of retention and the right to refuse performance
shall be excluded with the exception of counterclaims that have been determined without further legal recourse or are undisputed.

§ 10 Retention of Title

zazajo.com reserves the right to retain title and ownership of any and all articles supplied until such time as full payment has been received.

§ 11 Customer Queries on Orders and/or Complaints

If you have any queries on orders and/or complaints, please contact our customer care team:
email: support@zazajo.com - phone.: +49 681 685 72 57

§ 12 Warranty

The statutory law of warranty shall apply.

§ 13 Privacy

1. We take privacy very seriously. All customer data are saved and processed by zazajo.com solely in accordance with the relevant data protection laws. In particular, personal data are being collected, saved, and used exclusively for the purpose of processing the order or with your explicit consent. Furthermore, addresses and ordering data are collected, processed and used for internal marketing purposes. We do not store personal data longer than is absolutely required.
2. In case you would prefer your personal data not to be used, processed, and transmitted for marketing purposes, simply inform us by post, fax or email at info@zazajo.com. Please be aware, however, that this does not apply to the data that are necessary to process your order. Upon receipt of your notice, we will only use, process and transmit your data in order to process the latter. In addition, your information will not be used for advertising actions.
3. We do not forward personal data to third parties except with regard to subcontractors of zazajo.com that require the transfer of data to process the order. In these cases, however, the scope of the data transfer is restricted to the required minimum.
4. In addition, zazajo.com uses cookies that are put into use beyond the session (“trans-session cookies”). These cookies are meant to make our offer user-friendlier, more effective, and even more targeted. These data files make it possible, for instance, for you to view information on our site that you are specifically interested in. The only purpose is to adapt our offer to the wishes of our customers and to make surfing as comfortable as possible.

§ 14 Choice of Law, Effectiveness

1. German law shall apply with the exception of the United Nations Convention on Contracts for the International Sale of Goods.
2. In case that one or more provisions are invalid, the validity of the remaining provisions shall remain unaffected.